I’m originally from the Philippines but immigrated to USA when I was young. I’m currently based in a suburb between Fort Lauderdale and Miami, Florida - where the humidity is palpable and iced coffee & sunscreen are your best friends.
I currently work in the healthcare navigation space. I started out as a nurse practitioner and healthcare navigator. It was pretty interesting to dive into a different job other than being in a clinic or hospital. What I love about my current work is that it opened my eyes that I don’t have to be involved with direct patient care to feel like I can help someone. Day to day, I manage a group of nurses to help our members navigate their healthcare needs - from triaging their symptoms, helping locate the closest in-network urgent care, giving education about telemedicine, to guiding them about their healthcare insurance.
We currently have two products, the member app and the navigation tool. Because I’m one of the end consumers of a product, I was able to work with the product team to ensure that our member experience or navigation app is working. I interacted with some of the product managers and UX designers, which ultimately sparked my interest in the UX/UI field.
Ultimately, I want to merge my creativity, passion for helping others, and healthcare experience. I want to use what I learn as a UX/UI designer to create something that will make someone’s world a better place.
I’ve enrolled in the UX/UI Bootcamp to create foundational and buildable skills to enter the design field. What I love most about Memorisely is that they offer live classes and that I get to network with other students who are interested in learning UX/UI.
My schedule gets pretty interesting with my hobbies, work, and life. For breakfast, I love to have a pastry and iced coffee and get to work!
After work, you’ll find me outside playing fetch with my dog (Echo), rolling clay (making polymer clay earrings), or working on home renovations. On nights that I’m not busy, you’ll probably see me watch K-dramas (currently finished Extraordinary Attorney Woo on Netflix) or read the recommended books for UX/UI.
After a productive day, I’ll be eating dinner and clocking into class to get ready to learn!
Absolutely love pastries like a ham & cheese croissant!
I finally had the chance to move into my new home. Here’s my current desk setup:
Must-haves on my desk set-up are:
Delta Customer Service iMessage Integration
I recently booked a flight to Europe, and I was on the Delta app. Long story short, I accidentally double-booked and got double-charged for the same flight. I was dreading fixing this problem but was able to get help via text message!
Honestly, I was impressed. From the automated greeting, then being connected with the representative via chat, the consumer experience has been great. I think there’s a few things here that I loved:
Although this feature was launched in 2019 (check out the article - https://www.usatoday.com/story/travel/flights/2019/06/26/delta-air-lines-adding-new-text-message-option-for-flight-help/1561042001/), I didn’t have to use it until recently.
I’m digging this chillhop radio playlist; I also love listening to this while making clay earrings, photo editing, and designing.
Explore different ideas. Go to new places and travel. Try different foods. Ask yourself, “why?” and “why not?” Curiosity leads to new discoveries. By staying curious, we find ourselves tapping into our creative abilities to improve.
The design process can apply to improve and change ourselves.
Whether you’re seeking a new career or trying to get a new habit, the design process can be used to help us make decisions and iterate ourselves. And the design process is just how life is, and that’s the beauty of it. You’ll learn more about the design process during bootcamp 🙂
What you put out in the world is what comes back to you.
I’m a big believer that if you do good, you will receive goodness and kindness in return.